“There’s not a door you can open around here without running into more opportunity.”Keith—Field Manager, Xerox Services

On joining Xerox:

Fifteen years ago, I was right out of training and I needed a job. So I started at Xerox as a Technician. I had no idea how much I’d learn, how far I’d grow, or just where Xerox could take me.

On his role:

Right now, I work with about 25 technicians. We service Black & White Production equipment for customers that could be anyone from small print shops to major bookmakers. We also work with government agencies. There’s so much variety in our customers that I can’t tell you what’ll happen tomorrow.

On his team:

We’re a great team. This is a really senior group, and their skills are so diverse. They know what they’re doing. They know the equipment. But even with their knowledge, I can help them grow and build their careers. In fact, that’s what I’m most proud of doing at Xerox.

On Xerox:

Xerox is a great place to work. Why? Because of the people. Everyone’s willing to listen and help with just about anything. And there are so many opportunities to grow your skills. Xerox helped me get my Associate’s degree. Now, I’m working on my Bachelor’s degree. Beyond the degrees, my local operation holds weekly lunches for people looking to get into management. If you want to build a career, this is where to do it.

On his future:

I’ve worked here for 15 years and I’m growing at my own pace. I started as a technician, and when I was ready to make a move, I went into management. What’s next? I’m looking to be a regional manager—maybe beyond. But like I said before, there are always opportunities within Xerox. There’s not a door you can open around here without running into more opportunity.

On why you should join us:

If I was sitting across from you, I’d tell you about the benefits and the opportunity. There’s so much that Xerox offers. If it turns out that you don’t like what you’re doing, there are options to change within Xerox. So many different opportunities. Personally, I’ve benefited so much from opportunities that I wouldn’t have anywhere else.

“Xerox has given me tremendous responsibility.” Julie—Region Director, Xerox Services

On joining Xerox:

I started here fixing copiers, and I’ve worked my way up to where I am right now. Xerox has definitely helped make it happen. In fact, Xerox has given me tremendous responsibility. I oversee Profit and Loss (P&L), strategy, sales and a team of professionals. It’s great to be a young professional here and have so much expected of me. Also, since I started where I did, I have instant credibility when I talk to my teams.

On communication:

I lead a team of service delivery professionals who are geographically spread throughout the region. With such a large group and wide area, communication is key. I regularly hold calls, videos, face-to-face meetings and round tables. This helps me stay connected and explain our goals. I also hear my team’s concerns first-hand.

On her team’s role:

What a team I have! I feel blessed. Whenever our sales people sell something—whether it’s a product, solution or outsourcing deal—my people are the ones who deliver it. We fix the equipment, we support the accounts and we work onsite for customers. It’s such an awesome group that’s been with Xerox for a long time. A true team that rolls up its sleeves and helps each other.

On the best part of her job:

I love working with customers to understand their business problems and challenges, and really help them develop unique solutions. And then, I know my team can deliver on the solution. That’s because, just like everyone else at Xerox, they know how to deliver every time.

On what she’s most proud of:

When I started out and wanted to take on the world, Xerox helped me do it. I had champions and mentors who showed me the way. Now, I’m able to show others the way. I’ve been able to affect the careers of so many people—both in my organization and outside of it. And it’s all happening while I’m climbing as well.

On why you should join Xerox:

You can do whatever you want in this company if you’re willing to work hard, get your education and get the experiences you need to prepare for your next role. We will help you, but at the end of the day, you gotta perform. How will you perform at Xerox?

“Once Xerox gets in your blood, it never gets out.” Mike—Regional Manager, Xerox Services

On his role:

I’m responsible for our service delivery, leading my team of managers and ultimately driving innovation for our customers and for Xerox. My team works onsite with customers, and every day they work to come up with new ways to improve the customers’ processes, their workflow and how they handle documents.

On achieving Xerox goals:

To reach goals, I always link everything back to the customer. To make sure we’re maximizing our relationship, we lead with services. Because we’re onsite, we’re able to bring other products and services to our customers to improve their processes and save them money. I know all of the different resources that Xerox offers, and it’s my responsibility to help bring them together.

On growing his career:

I started at Xerox as a contract worker right out of school, and I still have mentor relationships from back then. Immediately I started finding people, products and opportunities for growth. Once success like Xerox gets in your blood, it never comes out. I chose to stay at Xerox because I saw potential—and now I’m living it.

On the biggest benefit of Xerox:

We really believe in empowerment. As a part of Xerox, you’ll be in charge of your career and success. Related to that is the freedom we all have to take big, calculated risks. That’s the only way we’ll continue to build our brand. In our careers, we can plant seeds and work hard. There are always opportunities to grow.

On his future:

I’m always thinking about what’s next for me. At Xerox, I’ll always find more options. Right now, my job is to develop any skills and make myself marketable. If I lack a competency, I know where I can learn it. The leadership at Xerox knows me, and they know what I’m capable of. Together, we’ll do something amazing.

On what he’s most proud of:

When I was named to the Xerox President’s Club—that was quite an honor. For a salesperson at Xerox, there’s no higher achievement. This is a tough award to win. Actually, you earn it by overachieving. I always saw people win this award, and I made it my goal. The years I worked in sales, I made President’s Club three out of four years. I’m proud of that.

On why you should choose Xerox:

This is a great company, but if you want to succeed here, you need to work hard. I’ve built relationships here that will last. I also have a true sense of pride both in the company and in myself. Basically, if you really want to invest in yourself and your company, Xerox is for you.

“Xerox Supplies is the best kept secret of Xerox Canada!”Kyle—Supplies Sales Executive

My role:

I’m a supplies sales executive supporting Southwestern Ontario. In this role, I’m a sales generating…relationship building…business growing paper solutions expert. Our team builds on current business as well as hunts down new business. With our extensive stock program, as well as diverse custom program, you just can’t lose with Xerox Supplies!

On joining Xerox:

I joined Xerox in late 2004 as a member of the TelePartner program. In January 2006, I moved to Telesales before joining Supplies in January of 2008. The atmosphere of this amazing and diverse group of professionals is electric! We’re a big team focused on a common goal! Success! Both for us, and for our customers!

On the Xerox environment:

Xerox is a very diverse group of individuals. Whether looking on the small scale in our building, or on a global scale. Xerox recruits the best of the best from every walk of life. In my five years with Xerox, I’ve touched customers and associates alike across both Canada and the US with a unique opportunity to work remotely from one location.

On technology:

To say that Xerox is an Industry leader may be a huge understatement. Xerox is this industry and we’re challenged with our many followers. R&D keeps us constantly forging forward and this year we shattered the mold of a standard “document management” company with our ColorQube. It was referred to as disruptive technology by the printing industry. Why? Because we did it first! Xerox created the process of copying & true document management, I love that we can completely change the face of it all over again.

On the biggest benefit:

Knowledge sharing has to be one of the biggest benefits of our company. Xerox employees come from many different walks of life, including many different areas of Xerox. There’s nothing you can ask a Xerox employee that they can’t find the answer to from the “Xerox Universe.” You’re always learning and technology is always changing so things never get a chance to get stale.

On my future at Xerox:

It’s only been five years; I’ve got a lot of years left in me. After working in 3 different programs, I’m fortunate to have a lot of Xerox knowledge under my belt. There’s no end to opportunities, the hardest part is trying to determine which Xerox avenue I want to travel on next. Xerox is full of opportunities and diversity, you really can do anything…so what’s your flavor?

On why you should join Xerox:

I say why work for a company when you can work for The Company! Xerox is a true industry leader and innovator … our star is constantly rising. The tools, team and leadership are all here waiting for you. So join a team that shoots for the moon and join us among the stars!

“When it comes to people power X marks the spot.”Daniel—Major Account Manager

On his role:

I’m an Account Manager covering a Health Care Group Purchasing Organization across the Eastern United States. I work with local (Dartmouth) sales teams in the ongoing management of large health care accounts. RFP response, sale of new business and renewal sales are all day to day activities. I also act as a conduit between local teams and the contacts. My presence offers our customers a dedicated resource well versed in the industry and Contact Vehicle.

On joining Xerox:

I have worked for Xerox for just over 3 years. I spent the first year managing my own territory as a North American Agent Operations Sales Representative. The time I spent there prepared me well for the more complicated world of U.S. Solutions Group.

On the Xerox environment:

When it comes to people power X marks the spot. In my role I get the opportunity to work closely with people from every division of Xerox in just about every part of the country. The professionalism and comradery that is brought to the table each and every day is second to none. It’s this aspect of Xerox, above and beyond others that create such a strong company.

On technology:

Before Joining Xerox I worked for a major market place competitor. I can say for a certainty that our technology stands out from the pack. Be it office, production colour or the suits of partnership solutions no conceivable customer need could remain unmet.

On the biggest benefit:

Xerox is absolutely awash with opportunity. Given time every employee has the chance to develop a wide range of skills. Through experience, commitment and some hard work these skill sets can be utilized all across the country and beyond.

On his future at Xerox:

As I have said before opportunity is everywhere. Over the last 3 years I have learned more then I had originally thought possible. I plan on continuing down this path and committing to the further expansion of the before mentioned skill sets. With the proper skills and commitment the sky’s the limit.

On why you should join Xerox:

If you’re a dynamic individual who prides themselves on hard work, leadership and constant development this is the company for you. Follow those three tenets at Xerox and the rewards will be waiting just around the corner for you

“Where many corporations are constantly influencing you to be someone else, our business model empowers you to be yourself”Jules—Sales Executive

On the role:

I’m an Inside Sales Executive for the State of Pennsylvania. I am the “quarterback”, leading a field team of professionals focused on selling world class technologies, developing market share footprint and ensuring quality delivery for our award winning services. We provide solutions and consultation for our current and prospective clients to enhance and refine their business process.

On joining Xerox:

I joined the company in September of 2006. I had previous experience in outside sales, but those experiences differed greatly from this role at Xerox. Xerox provided a month of comprehensive training on the “client selling sales approach”. I was immediately prepared and supported by my team to be successful “out of the gate” with transactions closed in the first week on the job. Having the opportunity to get to know the business and the people of Xerox, without the financial constraints sales training schedules impose, is unprecedented. The investment this company makes in preparing professionals for the business was a great advantage for me. It enables us to do our part together for the business.

On the Xerox environment:

Xerox Inside Sales North America consist of two centers who employ over five hundred people. In my program alone we have over sixty executives with an average career at Xerox beyond five years. The experience is unlike any other sales community. The methodology of best practice sharing is widely accepted and has identified our program as the most highly trained sales force offered by Xerox. For over ten years our community has grown exponentially. Our growth is measured beyond numbers of permanent employees. It includes a broad portfolio of various program offerings for Xerox. Many executives take advantage to reinvent themselves; cross functional training between programs or advance to new assignments within the offices or other regions and positions posted by Xerox Corporation. Xerox is an equal opportunity employer that recognizes work-life balance and executes on leveraging choices for the employees. We are recognized as individuals with varying goals and different plans. This environment flourishes a unique opportunity to explore growth paths set by individuals.

On technology:

Xerox is recognized as the pioneering entity of document copying and document management. Each year 5% of earnings is re-invested in research and development, inventing new processes and solutions not limited to the document industry but innovations in healthcare and many other industries. This is a testament to the benefits we value through the implementation of R&D.

On the biggest benefit:

I can do anything at Xerox. Think about that for your own career: How many different things can you do, and how many times can you re-invent yourself? Here, you can grow a skills base that you can take with you to other roles and assignments.

On future at Xerox:

The investment in my personal development has reaped rewards for myself and my business. My skills, talent and ideas are valued at Xerox. I have the benefit of witnessing the appreciation and pride my colleagues share about their accomplishments. We are a community, recognizing that each of us has the capacity to accomplish great achievements. This ongoing success has led to the longevity of the morale of the employees and longevity of the program.

On why you should join Xerox:

This is a tremendously innovative company with talented and ethical leaders. We’re a stable company, with large cash reserves to weather the economical climate. The company‘s core consists of the unmatched product quality and the award winning services that the people take pride in being a part of. If taking pride in community and what you do at work then this is a valuable career opportunity not to be missed.

“We’re all empowered. All of us.” Jennifer—Quality Engineer, Global Products Delivery

On what she does at Xerox:

I’m a Quality Engineer. What does that mean? I ensure that every machine that we sell works and performs to Xerox’s high standards. It’s more than testing, more than collecting data. We work directly with the whole value chain—from product development to marketing to field engineers—to address any problems that we come across with any part of the machine.

On the Quality Initiative:

The Quality Initiative team is a pilot program. I was hired for the quality team and had a say in how it was set up. And since it’s a pilot, I have a say in its success as well. And, it’s going to be very beneficial to Xerox, but we have to prove ourselves.

On what she’s most proud of:

My patents. In my line of work, those are better than anything. And we get rewarded for them. I have three patents that I earned as a mechanical design engineer. And they’re being used today.

On the best part of her job:

We’re all empowered. All of us. It’s refreshing to be able to express ideas and opinions, and no one is afraid to tell someone how they feel. In fact, we’re encouraged to do just that. Also, I have to mention flextime. As long as you do your job, it almost doesn’t matter when you work. They’re very flexible.

What’s next?

I’ve been with Xerox for ten years, and I’m going to stay with the Quality Initiative to help it get off the ground. Then, I’ll move into a management role. Xerox helped me earn an MBA, and I’ll use that to help the company. Xerox will give any professional the chance to do something new. And they’re giving me that chance as well.

“I don’t like standing still.” Chad—Service Strategy Manager

On what he does:

I develop and implement our office service strategy. What does this mean? We’re making our products more intuitive, so customers need minimal support and can be self-sufficient. I develop the strategies that help make that happen. I also work with office service personnel to lower total service times and costs.

On his team:

We’re a really tight group that’s divided into many areas. Some focus on pre-launch reliability, some work on post-sale support, and others gather global service data and conduct modeling analysis. We’re always interacting with different organizations within Xerox—from sales and marketing, to product and parts. We’re truly cross-functional.

On reaching business goals:

Xerox is big on innovation. One way to get there is to develop reliable products that are easy for customers to maintain. If there’s an issue, our goal is for our customers to not need to call service. The solution should be easy and intuitive, or one that we can solve remotely. All of this will minimize product downtime and costs, and ultimately headaches for our customers.

On the best part of his job:

The best part of my job is working with such a diverse group from around the world. I’m learning and seeing so much. For instance, I’ve learned that in the Japanese market, customers are more willing to work on steps to solve a problem. However, in other markets, the customers don’t want to do that work. They want things done for them. It’s amazing how much our customer’s culture affects how we service a machine. That’s just one thing that makes Xerox so interesting.

On why he stayed:

I don’t like standing still. I love the diversity and dedication to innovation and creativity at Xerox. I did co-ops at other companies prior to Xerox. The other companies tended to narrow your focus and drive you in a direction. I’ve never seen that at Xerox. They give everyone the options and freedom to fail or succeed.

On what he’s most proud of:

Personally, it would have to be getting my degree, because I was doing that full-time and working full-time. And it was the beginning of my growth and success here. It also showed me how much Xerox was willing to work with their professionals. Professionally, I’m proud of putting out quality products and seeing people use them.

On why you should join Xerox:

This is a company that strives for innovation and creativity. We look for it in our people and we try to nurture it. Because of this, there’s the potential for continuous growth. If you want to build a career path, you’ll have the freedom to do it. Xerox will help guide you towards success.

“This is a very impressive group.” Neb—Competitive Marketing

On his role:

I’m responsible for color competitive marketing. What does that mean? I’m directly involved in the direction of our business. I research our competition and their products to understand what’s good and bad about them. Then, I create marketing plans so our sales team knows how to position our products. I work closely with engineers and give feedback to future product development.

On his team:

This is a very impressive group. My team is responsible for competitive and product marketing. The team’s highly skilled and highly collaborative. We all approach projects with the idea that we can take chances and pursue new ideas. That brings some pretty exciting ideas to the table.

On joining Xerox:

Over ten years ago, I saw that Xerox was moving to digital printing. Actually, they were doing quite well in it. Xerox was bringing in good people, and I wanted to be a part of what they were doing. My background in offset printing helped me bring a different perspective to digital printing. Every day, I see that I’m definitely affecting the future of Xerox. I can provide input for future products and their direction.

On his future with Xerox:

For starters, I always look one year out. I see how the company is positioning itself in digital color, and right now I’m in a pretty good place. I’m also getting my Doctorate in Industrial and Organizational Psychology; this will help me eventually work with a wider group and help other Xerox employees grow and develop. No matter what, I’ll keep Xerox on the cutting edge.

On the best part of his job:

I love interacting with people. And that’s what I do every day. I have a technical background, so I can understand engineers. With my background in printing, I’m also able to talk directly with customers as well. I have an understanding of their business and how we can help drive revenue. This brings unique feedback and insights to the team and into our products.

On why you should join Xerox:

There’s huge opportunity within the company. We have the right leadership in place, and as an employee, you have the opportunity to learn and grow. Actually, you can do what you want with your career at Xerox.

“I craved an environment where I’d be challenged and be able to make a larger contribution.” David—Principal Document Outsourcing

On taking his career to Xerox:

Over my career, I’ve done many things and have worked in a variety of industries, from telecommunications to high-end printing. With one of those companies, Xerox was my largest customer. I saw that they had a lot of very smart and driven people, and I craved an environment where I’d be challenged and be able to make a larger contribution. It’s turned out great. Recently, my team closed a multi-million order with a new customer.

On what he does at Xerox:

As a sales solutions executive, I am part of a team that deals exclusively with our top accounts. I team with an architect and enterprise consultant to uncover business opportunities with these top accounts. With Xerox moving to be even more services-led, it’s our job to look at opportunities and help drive them through the sales process.

On the best part of his job:

The simple answer? Closing the order. That part’s good for everyone. It means that we’ve worked together to create a solution that the customer needs and delivered it at a price that’s good for Xerox. To get this done, I have a lot of fun engaging with different people at different organizations and finding ways to help them work better. I’m also able to combine my sales skills, technical ability and business skills in a way that’s meaningful.

On what’s next:

It starts with me broadening my contribution. This will help me expand into management. You see, I’m not here to sell copiers. Xerox is a services-led business, and I’m in the business of leading our services. It doesn’t get much more aligned than that.

On the biggest benefit to him:

I get paid for doing work that I enjoy. I have a strong career path. Think about it this way: In these economic times, it’s good to work for a company whose mission is to drive process improvement and take cost out of business. We offer a service that everyone needs. And it’s my job to make that connection.

On why you should choose Xerox:

If you’re interested in working for bright and talented people, and want to be in a place where your contribution will make a difference. The company has very high expectations for people and really expects you to make a notable contribution. If you’re looking for some big company to go hide in, this is not a good place to work. However, if you’re motivated and want to contribute, it’s a great place to work.

“The people here are outstanding.” Alicia—Global Account General Manager

On her role:

As a Global Account General Manager, I’m basically the “sales lead” for some of our larger accounts in the Healthcare Division. Other people are the main contacts, while I develop the strategy for the accounts, and maintain and grow the business. From where I sit, I’m able to see all sides of the sales relationship, and I help each team member see them as well. At our frequent team meetings, we jointly develop and assess strategies for each client.

On the best part of her job:

The people. That’s about as simple as I can say it. The people here are outstanding. And if you don’t have that, work can be taxing. My team is smart, dynamic, fun, honest, reliable and hard working. I can’t say enough good things about them. And we all have the same goals: We want to be successful and help the company do the same. In the end, that’s why we’re at Xerox.

On her future at Xerox:

What does the future hold for me at Xerox? For starters, I’m working my way towards a position as a Vice President. And to help me prepare, I’m taking more leadership development training. Right now, I don’t need an MBA. In fact, that’s not something that I’m looking to get. That’s the beauty of Xerox. There’s more than one way to succeed here.

On what she’s most proud of:

I’m proud of the mega-deal that my team was able to close. They started a wall of fame, and my team was the first to make the wall. I’m pretty proud of that.

On why you should join Xerox:

This part of the business is not commodities-focused—we don’t sell products or copiers. Here, it’s all about the services and the relationships. If you’re very people-oriented and driven, you can’t go wrong building a career with Xerox. Yes, we have high standards. But if you have the right mind-set, you can achieve anything here.

“Your opportunities are only limited by you.” Yvette—Managing Principal

On her role:

I’m a Managing Principal for a new line of business. I lead a team of sales people who focus on selling and ensuring quality delivery for our services. We help clients enhance and refine their business process. We’ll take something they do that’s document-intensive and optimize the processes.

On joining Xerox:

I just joined the company, and I took a few months to get up to speed before I entered my new role. This allowed me to get to know the business, the people and Xerox. That I could learn all of that before I stepped up to take over part of the business is a huge advantage.

On the Xerox environment:

Xerox started as a small company and grew with people who knew each other. Other companies have grown with people popping in and out. I think having people here for 25 to 30 years just adds to the environment. They all have different choices, different opportunities and different growth paths. That experience is definitely valued here.

On technology:

The other fantastic thing about Xerox is the amount of time and resources that we dedicate to technology. We see a true investment in R&D. Just look at the number of patents we’re awarded every year—this is just one testament to our commitment.

On the biggest benefit:

I can do anything at Xerox. Think about that for your own career: How many different things can you do, and how many times can you re-invent yourself? Here, you can grow a skills base that you can take with you to other roles and assignments.

On her future at Xerox:

My future is quite bright. After just ten months, it’s clear to me that my skills, talent and ideas are valued at Xerox. I’ve quickly developed a network of support—these are people who believe that I can do great things. My most recent assignment is a huge example of that.

On why you should join Xerox:

This is a tremendously innovative company with amazing, smart and talented people. Your opportunities are only limited by you. We’re a core company that has the exact things that someone who’s looking for something new and challenging is looking for.

“Anyone who’s motivated and driven can succeed here.” Jacinth—Services and Solutions Executive

What she does:

I work with clients locally to sell Xerox services, hardware and software. Some salespeople specialize in just one product, but at Xerox, I’m in a position to sell them all. I’m able to build existing client relationships and also build the business by making calls on new clients. We also have a support structure for pricing, virtual sales and other pieces of the business.

On the best part of her day:

I love working with customers. This is where I can bring value to Xerox, and I just love the interaction. I’m able to bring value to my customers’ businesses, and their success inspires me. Also, my workgroup is a very diverse group that’s always very helpful. Everyone’s available to answer questions and provide support. That’s a huge help to me.

On Xerox’s true benefits—our people:

For one, I love that we have special interest groups like the National Black Employee Association, groups for women, Asians, everyone. These groups are a great way to help network and give support when you’re making a career decision. It’s something I’ve never had before.

On her future:

Anyone who’s motivated and driven can succeed here. Someday, I see myself in an executive position. There are opportunities to grow your career. You just need to go after them. And with Xerox’s history of innovation, the company will be in a good position for years to come.

On what she’s most proud of:

After being in a sales territory for just six months, I saw an opportunity with a customer. I worked closely with them to determine their needs. Initially, they thought we could deliver, install and support 20 new devices in that month. I delivered and installed more than 100! I was able to appeal to the customer’s needs and assured them that we could do it. And in the end, we saved the customer money and time.

On why you should join us:

If you’re looking for a job, you can work anywhere. If you want a company with a strong history, great people, innovative products and opportunities for anyone to succeed, Xerox is for you.

“I’ve had about ten different jobs here.” Linda—Graphic Communications Solutions Executive

On her role:

I’m a sales person for our Graphic Communications Team. I work primarily with commercial printers and print-for-pay customers. These customers are family-run businesses that are passed down through generations. They’re putting a lot of faith in us to deliver a product that will meet their needs. And when we’re able to exceed their needs, it feels pretty good.

On the biggest benefit of her job:

Actually, it’s job satisfaction. You see, I’m a people person. And here I can see the customers I work with blossom and grow with the technology. These are businesses that may have struggled to stay in business as the technology changed. There are a lot of rewards to helping them out. I frequently help customers integrate a web-services portal to their business. Now, they’re able to bring in business while they sleep.

On growing her career:

I started here as an admin. As part of that job, I’d process sales contests and bonus checks for sales people, and I said, “I want to do that.” Since then, I’ve probably had about ten different jobs here. Most of them were in sales roles. This isn’t a place where you’ll get bored—because there’s always something new to learn and somewhere new to take your career. Xerox is always keeping us sharp by offering training programs and learning initiatives.

On her future:

I’m starting another new role soon, and I’m proof that your future is what you make it. If you have a desire to do something and make it known. Xerox will help you achieve it.

On why you should choose Xerox:

If you find out that you like what you’re doing, you can certainly keep doing it at Xerox. But that’s not my style. I want more and I want to keep moving, so there are always opportunities for me. Are you a hard worker who likes a dynamic workplace and people and diversity and challenges and rewards? If so, Xerox is where you’ll find it all.